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Front of House Course

This Front of House Course is designed to set a standard in the wine industry for service and attitudes towards tourists and potential customers. On succesful completion of this course, the candidate will be able to proceed to the second level of this course, the Certificate Wine Course.

Course Overview
The Front of House Course is an ideal way to up-skill staff currently working in hotels, restaurants or service-related industries. It is also the ideal starting point for students considering a profession in the tourism, service or hospitality sector.

The course covers a range of service- and marketing-related topics as well as wine and hospitality learning units.

Learning Unit 1
» Wine sales

Learning Unit 2
» Basic information: Presenting the wine

Learning Unit 3
» Wine etiquette: Presenting the wine

Learning Unit 4
» Tasting

Learning Unit 5
» Wine styles and cause and effect

Learning Unit 6
» Wine producing regions

Learning Unit 7
» Wine - Vineyard practises

Learning Unit 8
» Wine - Winemaking

Learning Unit 9
» Wine awards and Associations

Learning Unit 10
» Public Relations, Media & Marketing

Learning Unit 11
» Wine and Food

Learning Unit 12
» Great Wine Capitals of the World

Learning Unit 13
» Tourism

Who should do the course?
The Front of House Course is ideal for tasting room staff and students in the wine and service industry as well as those wishing to pursue a career as a Sommelier.

Course Duration
2-Day course

Course Materials
A course manual and 4 wine-tasting glasses in a neat carrier pack.